OVERVIEW
As the primary client contact, the individual is responsible for fostering client relationships and guiding the team to create quality and profitable projects which are aligned to client’s business needs and objectives. Ability to multi-task and work under pressure to optimise agency and client relationships and profitability.
RESPONSIBILITIES AND REQUIREMENTS
- Manage and administer the client's account, and ensure that all projects are produced on time and within the allocated budget
- Responsible for client communications, conflict resolution and compliance on client deliverables and revenue
- Stay on top of the performance of each campaign and optimise where necessary
- Produce reports on a weekly, monthly, and annual basis based on requirements
- Assist Account Director in preparation of client meetings and larger internal briefs
- Answer all clients queries promptly and anticipates any issues or questions client may raise
- Contribute to writing insightful and single minded briefs
- Minimum of two to five years’ experience in account management role in an agency
- Thorough knowledge and understanding of all digital work types, terminology and how these integrate to deliver on campaign objectives
- Pay attention to detail, deliver on fixed timelines, go the extra mile